Shipping And Handling
We are based in Northern Ireland so we aim to deliver to UK
mainland AND Northern Ireland at the same cost.
The Treasure Trove delivery cost will depend on the order size, weight and value. Delivery cost will be calculated at the checkout.
Your order will normally be dispatched the next day if we
receive it before 3pm UK time Monday to Friday with the
exception of Bank & Public holidays in Northern Ireland. An email will be sent to you when your order
has been dispatched.
Payments
All our prices are in £ Sterling. (GBP) All goods will be
dispatched upon full payment being accepted. All goods will
remain the property of The Treasure Trove until then. We accept online
payment by Credit/Debit card using paypal which will show on
your card billing info as PAYPAL-Just Suzanne. All payments are
made in a secure state with the highest of security. For more
information on Paypal, contact us or go to
www.paypal.co.uk. It has
over 86 million users across the world. You can also pay by
cheque if you contact us in advance of placing your order.
Please allow 7 days for a cheque to clear, and we will only
dispatch the goods once the cheque has cleared.
Making Purchases
Our e-commerce website is extremely user friendly. Just browse
our product range by category or manufacturer and add your
selected items to your own cart by clicking on the ‘Add to cart’
option in each product description. When you have finished
selecting to your order, click on Cart contents and you will be
asked to login at the checkout stage (New members can create an
account at this stage also), you will be taken through the
simple process to complete and process your order and payment
for your order. You will see that at this stage you are taken to
our SSL Secure & Authentic Site, giving you maximum security
while ordering on our site. Payments are made through a PayPal
secure site which you will go to when making your credit card
payment. You don’t need to become a member of PayPal to use our
payment method.
We always do your best to have all our product range well
stocked, but at times we may run out of stock of items for
various reasons. If an item is showing out of stock, you can
still add this item to your order and we will email you to let
you know the expected delivery date. If an item has an expected date of delivery, we
will display this in red at the bottom of the item description.
Guarantee on the products we sell.
We guarantee your satisfaction. All of our products come with a
7 day no quibble guarantee.
Cancelling an Order / Returns Procedure
Under the EC Distance Selling Directive, you have the right to
cancel the order for your purchase within 7 working days
commencing the day after the date that the items were delivered.
You do not need to give us any reason for cancelling your
contract, nor will you have to pay any penalty. We would
appreciate if you can tell us why you wish to return the goods
so that we can try and improve our quality of service if
possible. You can only return goods provided you have not taken
these items out of the sealed packages in which they were
delivered to you and that they are in a resalable state. All
items must contain full contents along with original
documentation and invoice.
To cancel an order, we request that you email us at
info@justsuzanne.com
to tell us that you are returning goods before you send them. We
will send you a returns number (RMA) which you need to write on
the package being returned and also on your invoice you are
returning. 24 hours advance warning is required for all returns.
We reserve the right to refuse returns not previously notified
to us. Package the items securely and send them to us with the
invoice within 7 working days commencing the day after the date
that the items were delivered.
Our returns address is:
The Treasure Trove
12 Lord Wardens Chase,
Bangor,
County Down,
Northern Ireland.
BT19 1YX.
We recommend that you use a recorded delivery service. Note that
you are responsible for the costs of returning the goods to us
unless we delivered the item to you in error. When we receive
the goods with the notice of your cancellation of this order, we
will refund the relevant part of the purchase price for that
item.
Once you have notified us that you are cancelling your order,
any sum debited to us from your PayPal Account will be credited
to your account as soon as possible within 30 days of your
order, provided that the goods in question are returned by you
and received by us in the condition they were in when delivered
to you. If you do not return the goods delivered to you or do
not pay the costs of delivery, we shall be entitled to deduct
the direct costs of recovering the goods from the amount being
credited to you.
Order Cancellation by The Treasure Trove
We reserve the right to cancel the order between us if one of
the following occur:
a) we have insufficient stock to deliver your ordered goods,
b) we do not or are unable to deliver to your area,
c) one or more of the goods you have ordered was listed at an
incorrect price due to a typographical error or an error in the
pricing structure received by us from our suppliers.
If we do cancel your order we will notify you by e-mail and we
will credit your account with any sum deducted by us from your
PayPal Account as soon as possible, within 30 days of your
order. We will not be obliged to offer any additional
compensation for disappointment suffered.
Complaints Procedure
In the unlikely event that you have a complaint concerning
anything to do with The Treasure Trove you can:
Email us to
info@justsuzanne.com
or write to us at our postal address:
The Treasure Trove
12 Lord Wardens Chase,
Bangor,
County Down,
Northern Ireland.
BT19 1YX.
Any comments you have will be welcomed by us, taken very
seriously and treated in the strictest confidence and dealt with
immediately. We will acknowledge your complaint within 24 hours
and give you a timescale for resolving your complaint and keep
you informed of progress.
Website Accuracy
We work to ensure our web site is updated at all times, however
we cannot guarantee the accuracy of any information supplied. We
reserve the right to remove or change an offer at anytime. Where
free items are included in an offer we reserve the right to
offer an alternative items of the same or greater value. We
reserve the right to amend these Terms at anytime.
Unforseen Circumstances
Whilst every effort will be made to meet customers demands,
cancellations or variations may be necessary & delivery delays
may occur as a result of Act of God, War, Strike, Lockout,
Labour Dispute, Fire, Flood, Drought or other causes beyond the
control of The Treasure Trove. In such circumstances The Treasure Trove will
not be liable to pay compensation.
Liabilities
The Treasure Trove shall not be liable in any event or circumstance
arising from but not limited
to, loss and use of data, damages, profits, negligence, contract
or any action or inability arising in connection with using our
products or site.
Copyright
All designs, text, graphics and their selection and arrangement
on this website are the copyright of The Treasure Trove.
These Terms and Conditions do not affect any of your
statutory rights. |