Making Purchases
Our e-commerce website is extremely user friendly. Just browse our product range by category or manufacturer and add your selected items to your own cart by clicking on the ‘Add to cart’ option in each product description. When you have finished selecting to your order, click on Cart contents and you will be asked to login at the checkout stage (New members can create an account at this stage also), you will be taken through the simple process to complete and process your order and payment for your order. You will see that at this stage you are taken to our SSL Secure & Authentic Site, giving you maximum security while ordering on our site. Payments are made through a PayPal secure site which you will go to when making your credit card payment. You don’t need to become a member of PayPal to use our payment method.

We always do your best to have all our product range well stocked, but at times we may run out of stock of items for various reasons. If an item is showing out of stock, you can still add this item to your order and we will email you to let you know the expected delivery date. If an item has an expected date of delivery, we will display this in red at the bottom of the item description.

Guarantee on the products we sell.
We guarantee your satisfaction. All of our products come with a 7 day no quibble guarantee.

Cancelling an Order / Returns Procedure
Under the EC Distance Selling Directive, you have the right to cancel the order for your purchase within 7 working days commencing the day after the date that the items were delivered. You do not need to give us any reason for cancelling your contract, nor will you have to pay any penalty. We would appreciate if you can tell us why you wish to return the goods so that we can try and improve our quality of service if possible. You can only return goods provided you have not taken these items out of the sealed packages in which they were delivered to you and that they are in a resalable state. All items must contain full contents along with original documentation and invoice.
To cancel an order, we request that you email us at info@justsuzanne.com to tell us that you are returning goods before you send them. We will send you a returns number (RMA) which you need to write on the package being returned and also on your invoice you are returning. 24 hours advance warning is required for all returns. We reserve the right to refuse returns not previously notified to us. Package the items securely and send them to us with the invoice within 7 working days commencing the day after the date that the items were delivered.

Our returns address is:
The Treasure Trove
12 Lord Wardens Chase,
Bangor,
County Down,
Northern Ireland.
BT19 1YX.

We recommend that you use a recorded delivery service. Note that you are responsible for the costs of returning the goods to us unless we delivered the item to you in error. When we receive the goods with the notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.
Once you have notified us that you are cancelling your order, any sum debited to us from your PayPal Account will be credited to your account as soon as possible within 30 days of your order, provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount being credited to you.

Order Cancellation by The Treasure Trove
We reserve the right to cancel the order between us if one of the following occur:
a) we have insufficient stock to deliver your ordered goods,
b) we do not or are unable to deliver to your area,
c) one or more of the goods you have ordered was listed at an incorrect price due to a typographical error or an error in the pricing structure received by us from our suppliers.
If we do cancel your order we will notify you by e-mail and we will credit your account with any sum deducted by us from your PayPal Account as soon as possible, within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Complaints Procedure
In the unlikely event that you have a complaint concerning anything to do with The Treasure Trove you can:
Email us to info@justsuzanne.com 
or write to us at our postal address:
The Treasure Trove
12 Lord Wardens Chase,
Bangor,
County Down,
Northern Ireland.
BT19 1YX.
Any comments you have will be welcomed by us, taken very seriously and treated in the strictest confidence and dealt with immediately. We will acknowledge your complaint within 24 hours and give you a timescale for resolving your complaint and keep you informed of progress.

Website Accuracy
We work to ensure our web site is updated at all times, however we cannot guarantee the accuracy of any information supplied. We reserve the right to remove or change an offer at anytime. Where free items are included in an offer we reserve the right to offer an alternative items of the same or greater value. We reserve the right to amend these Terms at anytime.

Unforseen Circumstances
Whilst every effort will be made to meet customers demands, cancellations or variations may be necessary & delivery delays may occur as a result of Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond the control of The Treasure Trove. In such circumstances The Treasure Trove will not be liable to pay compensation.

Liabilities
The Treasure Trove shall not be liable in any event or circumstance arising from but not limited
to, loss and use of data, damages, profits, negligence, contract or any action or inability arising in connection with using our products or site.

Copyright
All designs, text, graphics and their selection and arrangement on this website are the copyright of The Treasure Trove.
 

These Terms and Conditions do not affect any of your statutory rights.